Chapter Business Services**
1. Business services refer to:
- A) Tangible goods
- B) Intangible services (Correct Answer)
- C) Manufacturing goods
2. The main focus of business services is on:
- A) Production
- B) Customer satisfaction (Correct Answer)
- C) Inventory management
3. Business services support:
- A) Only retail businesses
- B) Both businesses and consumers (Correct Answer)
- C) Only manufacturers
4. Business services are:
- A) Tangible
- B) Intangible (Correct Answer)
- C) Physical products
5. One key feature of business services is:
- A) Can be stored
- B) Cannot be stored (Correct Answer)
- C) Can be resold
6. Business services are produced and consumed:
- A) Simultaneously (Correct Answer)
- B) Separately
- C) After a time lag
7. The quality of business services depends on:
- A) Standardization
- B) Provider’s ability (Correct Answer)
- C) Product design
8. Which is not a type of business service?
- A) Banking
- B) Manufacturing (Correct Answer)
- C) Insurance
9. Which of the following is a business service?
- A) IT services (Correct Answer)
- B) Raw material supply
- C) Finished goods
10. An example of business process outsourcing service is:
- A) Production line
- B) Payroll processing (Correct Answer)
- C) Sales
11. Which of the following is a financial service?
- A) Banking (Correct Answer)
- B) Transport
- C) Telecommunication
12. Which service involves the transfer of risks?
- A) Banking
- B) Insurance (Correct Answer)
- C) Marketing
13. Which business service helps in facilitating smooth movement of goods?
- A) Insurance
- B) Warehousing (Correct Answer)
- C) Accounting
14. Communication services involve:
- A) Storage of goods
- B) Exchange of information (Correct Answer)
- C) Security services
15. Courier services fall under the category of:
- A) Financial services
- B) Communication services (Correct Answer)
- C) Insurance services
16. A service that provides protection against risks is:
- A) Accounting
- B) Insurance (Correct Answer)
- C) Marketing
17. The term “business services” covers services like:
- A) Banking, Insurance, Warehousing (Correct Answer)
- B) Manufacturing, Processing, Selling
- C) Construction, Infrastructure, Agriculture
18. Which of the following is an example of a banking service?
- A) Manufacturing loans
- B) Providing credit (Correct Answer)
- C) Transporting goods
19. Marketing research services are classified under:
- A) Financial services
- B) Marketing services (Correct Answer)
- C) Security services
20. Which of the following is a communication service?
- A) Mobile networks (Correct Answer)
- B) Manufacturing services
- C) Financial advisory
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