Business**
1. Emerging modes of business refer to:
- A) New types of physical stores
- B) New methods of conducting business (Correct Answer)
- C) Traditional brick-and-mortar businesses
2. The primary driver behind emerging modes of business is:
- A) Global warming
- B) Technological advancements (Correct Answer)
- C) Urbanization
3. E-business is conducted:
- A) Face-to-face
- B) Over the internet (Correct Answer)
- C) In physical markets
4. E-business involves:
- A) Buying and selling only physical products
- B) Buying, selling, and providing services online (Correct Answer)
- C) Exclusively providing consulting services
5. The scope of e-business includes:
- A) Selling products only
- B) Facilitating transactions and communication (Correct Answer)
- C) Manufacturing products
6. Which of the following activities is part of e-business?
- A) Manufacturing goods
- B) Online customer support (Correct Answer)
- C) Packaging goods
7. A key difference between e-business and traditional business is:
- A) Location dependence (Correct Answer)
- B) Product variety
- C) Customer relations
8. E-business is preferred over traditional business for:
- A) More personal customer interactions
- B) Lower operating costs (Correct Answer)
- C) Limited market reach
9. Which of the following is true about traditional business?
- A) It operates without geographical limitations
- B) It relies on physical stores and direct interactions (Correct Answer)
- C) It is conducted solely online
10. E-business allows for:
- A) Limited working hours
- B) 24/7 availability (Correct Answer)
- C) Physical presence for transactions
11. Traditional businesses typically involve:
- A) High operating costs (Correct Answer)
- B) Low infrastructure requirements
- C) No customer interaction
12. Outsourcing refers to:
- A) Performing all business functions internally
- B) Hiring external firms to perform certain functions (Correct Answer)
- C) Selling business assets
13. A common example of outsourcing is:
- A) Customer support services (Correct Answer)
- B) Production management
- C) Corporate governance
14. Outsourcing is mainly done to:
- A) Increase operational costs
- B) Focus on core competencies (Correct Answer)
- C) Lose control over the business
15. Which is not an advantage of outsourcing?
- A) Access to expertise
- B) Higher operational control (Correct Answer)
- C) Cost reduction
16. KPO stands for:
- A) Knowledge Process Outsourcing (Correct Answer)
- B) Key Process Optimization
- C) Knowledge Priority Outsourcing
17. KPO focuses on:
- A) Basic routine tasks
- B) High-level specialized knowledge (Correct Answer)
- C) Simple manufacturing processes
18. An example of KPO is:
- A) Call center services
- B) Research and development (Correct Answer)
- C) Packaging
19. KPO services require:
- A) Generalized skill sets
- B) Specialized expertise and knowledge (Correct Answer)
- C) Physical infrastructure
20. KPO is primarily beneficial for:
- A) Reducing labor costs
- B) Accessing strategic insights (Correct Answer)
- C) Short-term profits
21. E-business and KPO are different because:
- A) KPO involves physical products
- B) E-business focuses on online sales, while KPO deals with specialized knowledge (Correct Answer)
- C) Both rely on routine tasks
22. Which of the following is not part of KPO?
- A) Data analysis
- B) Customer order fulfillment (Correct Answer)
- C) Financial consultancy
23. KPO services are generally more:
- A) Transaction-based
- B) Knowledge-intensive (Correct Answer)
- C) Labor-intensive
24. E-business enables:
- A) Personalized customer interactions
- B) Wider customer reach online (Correct Answer)
- C) Specialized consulting services
25. KPO involves industries like:
- A) Retail
- B) Legal, finance, and healthcare (Correct Answer)
- C) Hospitality
26. A major reason for the rise in KPO is:
- A) Global competition
- B) Increasing demand for specialized knowledge (Correct Answer)
- C) Decline in traditional businesses
27. Outsourcing helps businesses to:
- A) Manage all operations in-house
- B) Focus on strategic growth (Correct Answer)
- C) Reduce employee count
28. India is a hub for KPO due to:
- A) Cheap labor
- B) Availability of highly skilled professionals (Correct Answer)
- C) Free trade agreements
29. One disadvantage of outsourcing is:
- A) Access to global expertise
- B) Loss of control over outsourced functions (Correct Answer)
- C) Reduction in operational costs
30. KPO differs from traditional o
utsourcing by focusing on:
- A) Labor-intensive work
- B) Knowledge and expertise (Correct Answer)
- C) Physical infrastructure development
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